Nonverbal Feedback Essay Example | Topics and Well Written Essays - 250 words

Nonverbal Feedback - Essay Examplehich individuals end up in a conflict or businesses and their representatives leave a negative image of themselves in the eyes of the customers is back of their failure to skillfully use nonverbal communication (Troester, 2007). It has become very indwelling for businesses and their representatives to use nonverbal communication in an effective and efficient manner while dealing with customers. It is essential for organizations representatives to appropriately use the components of sensual cues as well as physical appearance to deal with the customers otherwise they may end up losing their customer (Baack, 2012). For example, I witnessed a lady overtaking up to a customer representative asking for a bank account possibility form. The representative did not seem quite interested in opening the account of the customer because he believed that it was not a major account and quite casually directed her towards the counter where the bank account openin g forms were kept. The lady sat down trying to fill the form but could not understand the details of the form. Due to this she went to the representative and asked him to her help her. The representative responded in quite an unconcerned manner and told her to wait. The lady immediately understood that the representative was not interested and she left the bank in an angered manner. I followed her and asked her what the line of work was. The lady told me that she wanted to open a new bank account and wanted to deposit a handsome amount of money but she matte up that the bank was not interested. Due to this the bank lost a very major